Data Protection

This Privacy Statement applies to the website www.secretclaims.com, which is owned and operated by Zenyth Ltd.

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Data Protection Officer (DPO) Email: support@secretclaims.com

The terms "SC", "we", "us", or "our" in this Privacy Statement refer to Zenyth Ltd and its group of companies, as applicable.

This Statement outlines our comprehensive online privacy policy. It details the types of information we gather, how we use, share, and protect it, and the options you have regarding the use, access, and correction of your personal data.

We process personal data within the European Union (EU), adhering to the General Data Protection Regulation (EU) 2016/679 (GDPR). The GDPR safeguards the fundamental rights and freedoms of individuals, particularly concerning personal data protection.

As the data controller, SC determines the purposes and means of processing personal data.

Definitions

Capitalized terms in this Privacy Statement have the same meanings as those defined in our Terms of Use, unless specified otherwise.

Personal Data

"Personal data" refers to any information about an identifiable individual. This includes information that can directly or indirectly identify a person, such as names, birth dates, addresses, email addresses, phone numbers, and so forth.

Principles of Our Privacy Policy

Our Privacy Policy is founded on these data protection principles:

  • Personal data processing should be lawful, fair, and transparent.
  • Data collection is conducted for explicit, legitimate purposes and not further processed incompatibly with those purposes.
  • Data collection should be adequate, relevant, and limited to what is necessary for the purposes of processing.
  • Personal data must be accurate and kept up-to-date as necessary.
  • Efforts should be made to erase or rectify inaccurate personal data promptly.
  • Personal data should be stored in a way that allows for identification only as long as necessary for the processing purpose.
  • All personal data must be confidential and securely stored.
  • Personal data will not be shared with third parties unless necessary for delivering SC's contracted services.
  • You have rights regarding the access, correction, erasure, and restriction of your personal data, including data portability and objection to processing.

Collection and Use of Personal Data

To use our services and submit information to us, you may need to provide personal data. This can be done through our website, email, other electronic or software solutions we support, postal service, or phone. We collect and process personal data in line with the GDPR and only for legitimate, explicit purposes, or as required by law.

Primary data collection includes personal identifiers for delivering our Eligibility Service, Information Service, and Justice as a Service, in accordance with our Agreement. This collection is central to SC's business operations.

We also gather personal data for other purposes, including statistics, administration, communication, IT and security, physical security, authentication and authorization systems, support systems, and collaboration in internal projects and organizational activities.

We acquire third-party flight data, such as information on delays or cancellations, which is not personal data but is combined with personal data for our Eligibility Service. This service is used to assess the likelihood of having a valid claim. Our Justice as a Service is offered for eligible claims upon request.

Use of Personal Data

We utilize personal data for its intended collection purpose and retain it only as long as necessary for that purpose. Your data may be kept as long as your account is active or as needed to provide services, comply with legal obligations, or fulfill the purposes outlined above. Access to personal data within SC is strictly limited to authorized personnel who require it for legitimate business purposes.

Use of Cookies

Our website and partners use cookies and similar technologies to enhance user experience, analyze trends, administer the website, track user movements, and collect demographic information about our user base. Cookies are small text files placed on your device to track usage patterns and preferences. They do not contain information that can directly identify individuals. You have control over the use of cookies at the individual browser level, but disabling them may limit certain website or service functionalities.

Sharing of Personal Data

We transfer personal data to third parties only under specific conditions:

  • If you have consented.
  • If it relates to the original purpose for which the data was collected.
  • If necessary for preparing, negotiating, and fulfilling an agreement with you.
  • If required by legal obligations, administrative or court orders.
  • If needed for establishing or protecting legal claims or in defense against legal actions.
  • For lawful responses to public authority requests, including national security or law enforcement.
  • To prevent misuse or illegal activities that threaten data security.

We collaborate with other companies and business partners, within and outside the European Economic Area, for services like legal actions or technology processing. We share necessary information with them under written agreements containing data protection terms. Service providers only access the personal data they need to deliver their services. We do not disclose personal data to third parties for marketing purposes without your consent. Should you wish to prevent data sharing, please contact our DPO.

Security of Processing

Your personal data security is paramount to us. We employ appropriate technical and organizational measures to protect your data against unauthorized or accidental destruction, loss, alteration, disclosure, or access. For questions about personal data security, please reach out to our DPO.

Your Data Protection Rights

You have the right to access, correct, delete, or restrict the processing of your personal data, object to processing, and exercise data portability. We encourage you to inform us of any data changes or discrepancies. For inquiries about data access, retention duration, or other related issues, please contact our DPO. We strive to respond promptly to your requests.

Marketing Emails and Preferences

With your consent, we may send marketing emails. This consent should be given freely, specifically, informedly, and unambiguously, usually through an opt-in process. You always have the right to object to the processing of your personal data for direct marketing purposes without justification. You can unsubscribe using the link in our emails or by contacting us directly. Upon objection, we will no longer process your data for direct marketing.

Our marketing emails provide information we believe may be of interest, such as updates on our products and services.

Responsibility for the Privacy Statement

Our Legal Team bears responsibility for this Privacy Statement, ensuring overall compliance. The DPO actively ensures daily compliance and involvement in all personal data protection matters. We commit to demonstrating compliance with the GDPR and our privacy principles at all times. We maintain processing records as required by the GDPR and make them available to supervisory authorities as needed.

Inquiries, Complaints, and Changes to the Privacy Statement

For inquiries about this Privacy Statement, please contact our DPO. Should you have any complaints about our personal data processing, the DPO will address them promptly in line with internal procedures. Complaints can be lodged via email.

If you believe our processing infringes GDPR or other data privacy laws, you have the right to lodge a complaint with a supervisory authority.

This Privacy Statement may be updated periodically, especially in response to legislative changes or modifications in our corporate structure. Significant changes will be communicated via email or website notices. We encourage regular reviews of this page for the latest privacy practices.

Updated: 9 July 2018

Data Protection

Zenyth Ltd owns and operates www.secretclaims.com, committed to your privacy.

Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Contact: support@secretclaims.com

"SC" in this statement refers to Zenyth Ltd and its affiliates.

We adhere to the GDPR, ensuring your personal data's protection, including names, addresses, and contact details.

SC, as the data controller, sets personal data processing standards.

Our Privacy Principles

  • We process data lawfully and transparently.
  • Data is collected for specific purposes and stored as necessary.
  • Personal data is kept accurate and confidential.
  • We share data only for essential services or legal requirements.

Data Collection and Usage

We collect data for services and legal compliance. Data is used only for its intended purpose, including eligibility assessments and legal services.

Cookie Policy

We use cookies for website functionality and user experience. You can control cookie settings in your browser.

Data Sharing

Data is shared under strict conditions, mainly for service provision or legal compliance.

Data Security

We prioritize data security with robust measures. For concerns, contact our DPO.

Your Rights

You have rights to access, correct, and control your personal data. Contact our DPO for assistance.

Marketing Preferences

With consent, we send marketing emails. Opt out anytime.

Privacy Statement Responsibility

Our Legal Team and DPO ensure compliance with GDPR.

Feedback and Updates

Contact our DPO for inquiries or complaints. The Privacy Statement is updated as needed.

Last updated: 9 July 2018

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